CEO88 Privacy Policy

Welcome to the ceo88 Privacy Policy page. This policy is designed to ensure you fully understand how we handle your personal information with trust and responsibility. At ceo88, privacy is not merely a legal obligation — it is a core value that forms part of our platform's identity.

CEO88 operates as an online entertainment platform offering a variety of games such as slots, bingo, and fish shooting games to members across Malaysia. In the course of these operations, we collect certain personal data necessary to ensure your gaming experience runs smoothly, safely, and enjoyably.

This Privacy Policy applies to all users accessing the CEO88 website at ceo88.app, the CEO88 mobile app, or any of our customer service channels. By using any CEO88 service, you acknowledge that you have read, understood, and agreed to the terms set out in this Privacy Policy.

CEO88 collects various types of personal data depending on how you interact with our platform. The table below summarises the categories of data we collect:

We only collect data that is strictly necessary for the stated purposes. ceo88 does not collect sensitive information such as biometric data, health information, or your political views.

CEO88 collects your personal data through several transparent and responsible methods:

• Account Registration: When you register a new account at ceo88, you will be asked to provide basic information such as your name, email, and phone number.
• KYC Verification: To meet legal compliance requirements, we request a copy of your identification document when necessary, particularly before processing withdrawals above a certain limit.
• Financial Transactions: Payment details are automatically collected through our secure payment gateway when you make a deposit or withdrawal.
• Platform Usage: Technical data and gaming data are collected automatically as you use the CEO88 website or app via cookies, pixels, and server logs.
• Customer Support: When you contact the CEO88 support team via live chat or email, those communications are retained for issue resolution and quality control purposes.
• Promotions & Contests: If you participate in any ceo88 promotion or contest, additional information may be collected based on the requirements of that promotion.

Your personal data is processed by CEO88 for lawful and transparent purposes. We do not process your data for any purpose beyond the scope stated here without your prior consent:

• Account Management: Creating and maintaining your ceo88 account, including identity verification and account recovery.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions securely and accurately.
• Legal Compliance: Fulfilling our obligations under Malaysian law, including PDPA 2010, anti-money laundering (AML) requirements, and KYC procedures.
• Platform Security: Detecting and preventing fraud, unauthorised access, account abuse, and suspicious activity.
• Service Improvement: Analysing usage patterns to improve platform performance, user interface, and overall gaming experience.
• Service Communications: Sending account-related notices, system updates, security alerts, and information relevant to your transactions.
• Marketing (with consent): Sending promotional information, bonus offers, and the latest ceo88 news — only to members who have given explicit consent.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and providing appropriate support when needed.

CEO88 treats the confidentiality of your personal data seriously. We do not sell or disclose your data to third parties except in the following limited and lawful circumstances:

• Trusted Service Providers: We partner with carefully selected technology providers, gaming platforms, and payment processors who are bound by strict confidentiality agreements. They may only use your data for purposes designated by ceo88.
• Legal Requirements: CEO88 may disclose data when required by court order, direction from a law enforcement agency, or a legitimate regulatory body in Malaysia.
• Fraud Prevention: In certain situations, limited information may be shared with financial institutions or other platforms to prevent money laundering or fraudulent activity.
• Business Transfers: In the event of a merger, acquisition, or sale of ceo88 assets, user data may be transferred to the successor entity, subject to appropriate notice being given to users.

CEO88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognise you during repeat visits.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting information on how you use our platform — pages visited, time spent, and errors encountered — to help us improve overall performance.
• Functional Cookies: Saving your personal preferences such as language, display settings, and game preferences to deliver a more personalised experience.
• Analytics Cookies: Helping us understand overall usage patterns through aggregated and anonymised data for platform improvement purposes.

You can manage or disable cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality and your experience on the CEO88 platform.

Your data security is ceo88's top priority. We implement multiple layers of technical and organisational protection to ensure your data remains safe:

• Data Encryption: All sensitive data is encrypted using AES-256 standards during storage and TLS 1.3 during transmission.
• Access Control: Access to members' personal data is strictly limited to staff who require it to perform their duties, based on the principle of least privilege.
• 24/7 Monitoring: ceo88's security system operates around the clock, monitoring abnormal activity and intrusion attempts in real time.
• Regular Security Audits: CEO88 conducts regular penetration testing and security audits by independent security experts to identify and address any vulnerabilities.
• Data Backup: Data is automatically backed up to a secure, separate location to ensure service continuity.

Retention Period: CEO88 retains your personal data for as long as necessary to fulfil the original purpose of collection, or as required by applicable law. Generally, active account data is retained for the duration the account remains active, while closed account data is retained for a minimum of 7 years in line with Malaysia's financial compliance requirements.

Under the Malaysian Personal Data Protection Act 2010, you have the following rights regarding your personal data held by CEO88:

To submit any request related to the above rights, please contact the ceo88 privacy team at [email protected]. We will process your request within 21 business days in accordance with PDPA requirements.

CEO88 is an entertainment platform exclusively for individuals aged 18 years and above only. We do not intentionally collect or process personal data from individuals under the age of 18.

If you believe that a minor has registered a ceo88 account or provided us with their personal data, please contact us immediately at [email protected]. We will take immediate action to verify and delete the relevant data and close the account.

Parents and guardians are encouraged to take appropriate precautionary measures to ensure that children under their care do not access online gambling platforms.

The ceo88 platform may contain links to third-party websites or services such as game providers or payment gateways. Once you click those links and leave the ceo88 platform, our Privacy Policy no longer applies.

We encourage you to read and understand the privacy policy of every third-party website you visit. ceo88 is not responsible for the privacy practices or content of those third-party websites, and we make no guarantees regarding the level of data protection they offer.

However, we only work with third-party providers that have a strong security track record and have undergone ceo88's internal vetting process.

CEO88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or technological developments. Members will be notified of any material amendments via their registered email or a prominent notice on the CEO88 website at least 14 days before the changes take effect.

The "Updated" date shown at the top of this page always reflects the latest version of this Privacy Policy. We encourage you to review this page periodically to stay informed of the protections we offer.

Your continued use of the ceo88 platform after any amendments take effect constitutes your acceptance of the updated terms. If you do not agree with any amendment, please contact us to discuss your options or to close your account.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how ceo88 handles your personal data, our team is available to assist you 24 hours a day, 7 days a week.

For more information on responsible gaming, please visit the Responsible Gaming us. Any formal complaint relating to data privacy may also be submitted to Department of Personal Data Protection Malaysia (JPDP) if you are not satisfied with our response.